TufBilt Policies
Privacy Policy
Learn how TufBilt collects, uses, and protects your information when you browse, shop, and interact with our website.
Overview
This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, customer support channels, and any related services we provide (collectively, the “Services”).
What we collect & why
We collect information to process orders, provide customer support, improve our store, and keep your account secure.
Information you provide
When you place an order, create an account, or contact us, you may provide details such as your name, email address, phone number, billing/shipping address, and order notes.
Order and payment details
We receive order information (items purchased, totals, shipping method, and timestamps). Payment processing is handled by our payment providers; we do not store full payment card numbers on our servers.
Account information
If you create an account, we store your login and profile details so you can view order history, manage addresses, and check out faster.
Device and usage data
We may collect technical data such as IP address, browser type, device identifiers, pages viewed, and approximate location to help secure the site, prevent fraud, and improve performance.
Cookies and similar technologies
Cookies help the site function (for example, keeping items in your cart) and can help us understand how the store is used. You can control cookies through your browser settings; some features may not work if cookies are disabled.
Customer support communications
If you email or message us, we keep records of communications and attachments to respond to you and improve support quality.
How we use information
Using your data to run the store
We use your information to fulfill orders, provide customer service, personalize your experience, and maintain the security and integrity of our Services. We also use limited analytics to understand what’s working and to improve our product catalog, content, and checkout experience.
Sharing, security & your choices
We share information only as needed to operate our business, comply with law, and protect customers and our store.
When we share information
We may share information with service providers that help us run the store (payment processors, shipping carriers, analytics, customer support tools) and with authorities when required by law.
Service providers
Vendors may process data on our behalf under contractual obligations to protect it and use it only for providing services to TufBilt.
International transfers
If you access our Services from outside the United States, your information may be processed in the U.S. or other locations where our providers operate, subject to appropriate safeguards.
Data retention
We keep personal information only as long as necessary for the purposes described here, including fulfilling orders, maintaining records, resolving disputes, and meeting legal obligations.
Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information. You can also opt out of marketing emails at any time using the unsubscribe link.